Política de reembolso

Last updated: October 18, 2026

This Return & Refund Policy applies to purchases made through daikastudio.com, operated by:

DAIKA STUDIO UNIVERSE S.L.
NIF: B05694120
Business address: C/ Los Porches, 15, 30720 San Javier (Murcia), Spain
Website: daikastudio.com

By placing an order with DAIKA, you acknowledge and accept the terms set out below.

1. 14-DAY RETURN / WITHDRAWAL PERIOD

Where applicable under consumer law, customers have 14 calendar days from the date they receive their order to exercise their right of withdrawal.

The 14-day period starts when the customer, or a third party designated by the customer, receives the goods.

For PRE-ORDER purchases, this period does NOT begin when the order is placed, when EARLY ACCESS opens, when the pre-order period ends, or while the product is being manufactured.

It begins only once the order has been delivered to the customer.

To exercise your right of withdrawal, you must notify DAIKA within the applicable 14-day period through the contact methods available on daikastudio.com.

Once you have notified us of your decision to withdraw, the goods must be sent back within the period required by applicable law.

2. RETURN CONDITIONS

Returned products should be kept in the same condition in which they were received.

Products should be:

Unworn
Unwashed
Unused other than what is reasonably necessary to inspect the product
Free from stains, make-up, perfume, deodorant, smoke, pet hair or other signs of use
Free from damage caused after delivery
Returned with original tags and accessories, where applicable
Returned in their original packaging whenever reasonably possible

Customers may inspect a product in the same way they reasonably could in a physical store.

Where permitted by law, DAIKA reserves the right to reduce the amount refunded if the product has suffered a loss in value as a result of handling beyond what is necessary to establish its nature, characteristics and fit.

3. HOW TO REQUEST A RETURN

Before sending any item back, please contact DAIKA using the customer service/contact options available on daikastudio.com.

We will provide the appropriate return instructions and return destination.

Do not return products directly to our business address, manufacturer, supplier or fulfilment warehouse unless DAIKA has specifically instructed you to do so.

Sending a product to an unauthorised address may significantly delay the processing of the return.

The customer is responsible for ensuring that the returned parcel is properly packaged.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

4. RETURN SHIPPING COSTS

Unless the product is defective, incorrect, damaged upon arrival, or applicable law states otherwise, the customer is responsible for the direct cost of returning the goods.

DAIKA does not cover voluntary return shipping costs for:

Change of mind
Incorrect size selected by the customer
Preference for another product or colour
Accidental purchases
Other non-defective returns

If DAIKA sent the wrong product or the product arrived defective or damaged, please contact us as soon as possible so that we can review the case and provide an appropriate solution.

5. REFUNDS

Once a valid withdrawal or return has been requested, DAIKA will process the corresponding refund in accordance with applicable consumer law.

DAIKA may withhold the refund until:

The returned goods have been received; or
The customer provides valid evidence that the goods have been sent back,

whichever occurs first, where required by applicable law.

This means that submitting a return request alone does not necessarily mean that the refund will be issued immediately.

The customer must complete the applicable return process.

Refunds will normally be issued to the same payment method used for the original purchase, unless otherwise expressly agreed.

Once DAIKA processes a refund, banks, Klarna, card issuers and other payment providers may require additional processing time before the funds appear in the customer's account.

This processing time is outside DAIKA's control.

6. ORIGINAL SHIPPING COSTS

Where required by applicable consumer law, a valid exercise of the right of withdrawal will include reimbursement of the cost of the least expensive standard delivery method offered for the order.

If the customer voluntarily selected a more expensive shipping method, such as express or premium delivery, DAIKA is not required to reimburse the additional amount paid above the standard delivery option, where permitted by law.

Return shipping costs remain the customer's responsibility unless otherwise required by law or stated by DAIKA.

7. PRE-ORDER ITEMS

Many DAIKA collections are released using a PRE-ORDER model.

When purchasing a PRE-ORDER product, the customer acknowledges that:

The product may not yet be ready for immediate shipment.
Production may begin after the pre-order sales period closes.
The customer is charged at the time the order is placed.
Production and processing may take approximately 3–8 weeks, unless a different timeframe is stated on the relevant product page.
Shipping transit time begins only after production and order processing have been completed.
Tracking information will be provided once the order has been dispatched.

The estimated production or processing time is separate from the carrier's shipping/transit time.

PRE-ORDER CANCELLATIONS

Because DAIKA pre-order products are produced and/or allocated based on confirmed customer orders, DAIKA does not generally offer discretionary cancellations once a pre-order has been placed and production commitments have been made.

However, this does not restrict or eliminate any mandatory cancellation, withdrawal or consumer rights that apply under the law applicable to the customer.

PRE-ORDER RETURN PERIOD

The legal return/withdrawal period does not run during:

EARLY ACCESS
The pre-order sales window
Production
Order processing
International transport
The period before delivery

Where the 14-day statutory withdrawal period applies, it begins after the customer receives the goods.

Therefore, purchasing an item weeks before it is shipped does not cause the customer's applicable 14-day withdrawal period to expire before delivery.

8. EARLY ACCESS ORDERS

DAIKA may offer selected customers access to a collection before the general public through EARLY ACCESS.

EARLY ACCESS may include promotional benefits such as:

Early access to products
Promotional discounts
Free products or gifts
Special giveaways
Promotional refunds
Other benefits announced for a specific drop

Each promotional benefit may be subject to additional eligibility requirements announced by DAIKA.

EARLY ACCESS does not alter, shorten or replace any mandatory consumer rights.

The applicable return period does not begin during EARLY ACCESS. It begins upon delivery of the goods where required by applicable law.

9. “FIRST 5 ORDERS = FREE” PROMOTION

For selected DAIKA launches, DAIKA may run a promotion advertised as:

“FIRST 5 ORDERS = FREE”

This promotion operates as a promotional refund after purchase.

It is not an immediate discount at checkout.

Customers must complete and pay for their orders normally.

ELIGIBILITY

The first five eligible orders will be determined using the official order timestamps recorded by DAIKA's ecommerce system after the applicable promotional/EARLY ACCESS period begins.

To qualify, an order must be:

Successfully placed
Successfully paid
Valid and genuine
Not fraudulent
Not a test order
Not cancelled
Not subject to a payment dispute or chargeback
Not returned in full or in part before the promotional refund is issued

WHEN THE FREE-ORDER REFUND IS PAID

The promotional refund will NOT be issued during the PRE-ORDER period.

It will also NOT be issued while the order is being manufactured, processed, shipped or while the applicable return/withdrawal period remains open.

For an eligible winning order:

The customer places and pays for the order normally.
The order enters the normal PRE-ORDER production and fulfilment process.
The order is shipped.
The customer receives the order.
The applicable 14-day withdrawal/return period begins upon delivery.
DAIKA waits until that period has ended without the customer cancelling, withdrawing from or returning the order.
Once eligibility has been confirmed, DAIKA issues the promotional refund.

Therefore, the FIRST 5 ORDERS = FREE promotional refund is not an immediate refund and is not issued during the pre-order period.

AMOUNT OF THE PROMOTIONAL REFUND

Eligible winning orders will receive a promotional refund of 100% of the amount paid to DAIKA for the eligible order, subject to the specific terms of the promotion.

Customs duties, import taxes, brokerage charges or other amounts paid directly to governments, customs authorities, carriers or other third parties are not payments made to DAIKA and are therefore not included in the promotional refund.

RETURNS OR CANCELLATIONS OF WINNING ORDERS

An order that is:

Cancelled
Withdrawn from
Returned in full
Returned in part
Subject to a chargeback
Subject to a payment dispute
Determined to be fraudulent

may lose eligibility for the FIRST 5 ORDERS = FREE promotional refund.

If a customer exercises a mandatory legal right to return or cancel an eligible winning order, the customer's legal refund will be handled normally under this Return & Refund Policy, but the separate promotional benefit may no longer apply.

The promotion does not restrict the customer's statutory consumer rights.

The reason for delaying the promotional refund until after delivery and expiration of the applicable return period is to confirm that the qualifying transaction has been completed and retained.

10. FREE GIFTS AND ORDER-THRESHOLD PROMOTIONS

Certain orders may qualify for a free promotional product or gift based on the value of the original purchase.

If the customer subsequently returns products from that order and the remaining order value would no longer have qualified for the free promotional item, the customer may be required to:

Return the promotional gift together with the returned products; or
Where legally permitted, have the applicable value of the promotional item deducted from the refund.

This does not affect any mandatory rights available to consumers.

11. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

If you receive:

A damaged item
A defective item
An incorrect item
An incorrect size different from the size ordered
An item missing from your order

please contact DAIKA as soon as reasonably possible, preferably with:

Your order number
Clear photographs or videos of the issue
Photographs of the packaging where relevant
A description of the problem

DAIKA will review the issue and provide the appropriate remedy in accordance with applicable consumer law.

Reporting an issue promptly helps us investigate carrier, warehouse and manufacturing problems, but does not remove mandatory statutory rights that may apply for a longer period.

12. EXCHANGES

Due to the limited nature of DAIKA drops and pre-order collections, direct exchanges are not guaranteed.

Products may sell out permanently and many collections are not restocked.

Where an exchange is possible, it will depend on product and size availability.

If the requested replacement is unavailable, the return will be handled in accordance with this Return & Refund Policy and applicable law.

13. NON-RETURNABLE ITEMS

Certain products may be excluded from voluntary returns where permitted by law, including:

Products made specifically to the customer's specifications or clearly personalised
Sealed products that are not suitable for return for health or hygiene reasons once unsealed, where the legal requirements for that exception are met
Other products legally excluded from the right of withdrawal

Any statutory rights relating to defective or non-conforming products remain unaffected.

A product being discounted, purchased during EARLY ACCESS or sold as a PRE-ORDER does not by itself eliminate mandatory statutory withdrawal rights.

14. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

DAIKA ships internationally.

Depending on the destination and shipping method, orders may be shipped using a method where duties and taxes are prepaid, or a method where duties, VAT, import taxes, customs fees or brokerage charges are payable by the recipient.

Unless expressly stated as prepaid or included at checkout, the customer is responsible for import duties, taxes, customs charges and other import-related fees charged in the destination country.

Charges paid directly to customs authorities, carriers, brokers or other third parties are generally outside DAIKA's control and cannot normally be refunded by DAIKA.

Where applicable, customers should contact the relevant authority regarding any potential refund of import taxes or duties following a return.

15. REFUSED OR UNCLAIMED PACKAGES

Refusing delivery, failing to collect a parcel, or failing to pay applicable import charges does not automatically constitute a completed return.

Where a parcel is:

Refused
Unclaimed
Returned because the customer failed to collect it
Returned because the delivery address supplied by the customer was incorrect or incomplete
Returned after the recipient refused to complete customs/import requirements

DAIKA may wait until the parcel has actually been returned to DAIKA or its authorised fulfilment partner before processing any applicable refund.

Where legally permitted, actual shipping, return-to-sender, customs, handling or other costs incurred as a result may be deducted from the refundable amount.

DAIKA is not required to provide free reshipping of an unclaimed, refused or incorrectly addressed parcel.

Any mandatory consumer rights remain unaffected.

16. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a problem with an order, please contact DAIKA first so that we can investigate and attempt to resolve the issue.

Fraudulent or abusive chargebacks may result in the order being excluded from voluntary promotional benefits, including promotional refunds.

Nothing in this section limits the customer's legitimate rights to dispute an unauthorised or incorrect payment through their payment provider.

17. LEGAL GUARANTEE AND CONSUMER RIGHTS

This Return & Refund Policy does not exclude, restrict or replace any mandatory rights granted to consumers under applicable law.

For consumers protected by Spanish consumer legislation, statutory rights relating to the conformity of goods remain applicable independently from the 14-day right of withdrawal.

Rights relating to defective or non-conforming products are separate from a voluntary return or change-of-mind return.

Where a provision of this policy conflicts with mandatory consumer legislation applicable to a customer, the mandatory legal provision will prevail.

18. POLICY ABUSE

DAIKA reserves the right, to the extent permitted by law, to refuse voluntary returns or promotional benefits in cases involving clear abuse, fraud or manipulation of our policies or promotions.

Examples may include:

Fraudulent purchases
Falsified return tracking
Returning a different product
Returning worn or intentionally damaged products as unused
Manipulating promotional orders
Repeated fraudulent payment disputes
Attempts to obtain both a promotional refund and an incompatible return benefit

This provision does not limit legitimate statutory consumer rights.

19. CONTACT

For return requests, order problems or questions regarding this policy, please contact DAIKA through the customer support/contact options available at:

daikastudio.com

DAIKA STUDIO UNIVERSE S.L.
NIF: B05694120
C/ Los Porches, 15
30720 San Javier (Murcia)
Spain

By placing an order through daikastudio.com, you acknowledge that you have read the product information, estimated production times for PRE-ORDER items, shipping information and this Return & Refund Policy before completing your purchase.